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	<title>Comments on: Productivity Hack: Hangup politely</title>
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	<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/</link>
	<description>Social Software Enthusiast</description>
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		<title>By: Stubbleblog &#187; Blog Archive &#187; 164 Things</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-53196</link>
		<dc:creator>Stubbleblog &#187; Blog Archive &#187; 164 Things</dc:creator>
		<pubDate>Mon, 22 Feb 2010 18:54:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-53196</guid>
		<description>[...] the last 55 weeks! 37. Started a journal (which made pulling this list together much easier) 38. Started hanging up politely 39. No laptops between [...]</description>
		<content:encoded><![CDATA[<p>[...] the last 55 weeks! 37. Started a journal (which made pulling this list together much easier) 38. Started hanging up politely 39. No laptops between [...]</p>
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		<title>By: Andrew</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-49123</link>
		<dc:creator>Andrew</dc:creator>
		<pubDate>Sat, 26 Sep 2009 02:56:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-49123</guid>
		<description>How do you deal with &quot;information digger&quot; type calls, where instead of telling you what they&#039;re trying to sell, they start asking for information about the company structure, organisation chart, or other random things?</description>
		<content:encoded><![CDATA[<p>How do you deal with &#8220;information digger&#8221; type calls, where instead of telling you what they&#8217;re trying to sell, they start asking for information about the company structure, organisation chart, or other random things?</p>
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		<title>By: Mary Harrington</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-42823</link>
		<dc:creator>Mary Harrington</dc:creator>
		<pubDate>Tue, 07 Apr 2009 09:37:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-42823</guid>
		<description>Great scripts, and it&#039;s a real psychological truth that if you pride yourself on openness and approachability you need tactics for those that try and exploit this.

I have a similar trick for dealing with &#039;charity muggers&#039;, those rent-a-fundraisers who are paid commission to bully you in the street until you donate to their charity.

As they approach you, radiating friendliness and openness, look them in the eye, smile broadly, greet them back and walk towards them as if you&#039;re going to stop and engage. On no account let your body language betray defensiveness or hostility.

As you draw level with them, they will say something like &#039;Can I talk to you for a moment?&#039;. This is the request to engage, where - judging by your body language - they expect you to stop. 

At that point you keep smiling, say a cheerful &#039;No thanks&#039; and walk on by. They don&#039;t have time to backtrack their script from &#039;engage target&#039; back to &#039;open the discussion&#039; before you&#039;re long gone - and you still feel as though you have recognised their existence as politely as you can.</description>
		<content:encoded><![CDATA[<p>Great scripts, and it&#8217;s a real psychological truth that if you pride yourself on openness and approachability you need tactics for those that try and exploit this.</p>
<p>I have a similar trick for dealing with &#8216;charity muggers&#8217;, those rent-a-fundraisers who are paid commission to bully you in the street until you donate to their charity.</p>
<p>As they approach you, radiating friendliness and openness, look them in the eye, smile broadly, greet them back and walk towards them as if you&#8217;re going to stop and engage. On no account let your body language betray defensiveness or hostility.</p>
<p>As you draw level with them, they will say something like &#8216;Can I talk to you for a moment?&#8217;. This is the request to engage, where &#8211; judging by your body language &#8211; they expect you to stop. </p>
<p>At that point you keep smiling, say a cheerful &#8216;No thanks&#8217; and walk on by. They don&#8217;t have time to backtrack their script from &#8216;engage target&#8217; back to &#8216;open the discussion&#8217; before you&#8217;re long gone &#8211; and you still feel as though you have recognised their existence as politely as you can.</p>
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		<title>By: jason knight</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-37610</link>
		<dc:creator>jason knight</dc:creator>
		<pubDate>Tue, 10 Mar 2009 19:08:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-37610</guid>
		<description>I guess it is like panning for gold.  Lots of time gets wasted, but there can be really big payoffs. 

For me, it was a huge success, but I had a consumer facing company and a full time PR person.  Customers loved it, reporters loved it, and potential business partners loved it...as did all the tedious sales people.  It sounds like you are getting the partners and the sales people.</description>
		<content:encoded><![CDATA[<p>I guess it is like panning for gold.  Lots of time gets wasted, but there can be really big payoffs. </p>
<p>For me, it was a huge success, but I had a consumer facing company and a full time PR person.  Customers loved it, reporters loved it, and potential business partners loved it&#8230;as did all the tedious sales people.  It sounds like you are getting the partners and the sales people.</p>
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		<title>By: Tony Stubblebine</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-37406</link>
		<dc:creator>Tony Stubblebine</dc:creator>
		<pubDate>Mon, 09 Mar 2009 21:04:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-37406</guid>
		<description>Jason, one of the reason&#039;s I get so many calls is because I copied your Wesabe office hours and put my phone number on our web page. It&#039;s worked out, but it&#039;s also introduced me to a lot of time wasters. The question I always have is, does this ever work for people?</description>
		<content:encoded><![CDATA[<p>Jason, one of the reason&#8217;s I get so many calls is because I copied your Wesabe office hours and put my phone number on our web page. It&#8217;s worked out, but it&#8217;s also introduced me to a lot of time wasters. The question I always have is, does this ever work for people?</p>
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		<title>By: jason knight</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-37394</link>
		<dc:creator>jason knight</dc:creator>
		<pubDate>Mon, 09 Mar 2009 19:58:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-37394</guid>
		<description>Tony,

You can expect to get two more types of calls if you ever take funding (which you shouldn&#039;t do) - financial advisers and commercial real estate agents.  You can put them in the same bucket as recruiters.</description>
		<content:encoded><![CDATA[<p>Tony,</p>
<p>You can expect to get two more types of calls if you ever take funding (which you shouldn&#8217;t do) &#8211; financial advisers and commercial real estate agents.  You can put them in the same bucket as recruiters.</p>
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		<title>By: Dan Arkind</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-36844</link>
		<dc:creator>Dan Arkind</dc:creator>
		<pubDate>Sat, 07 Mar 2009 17:15:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-36844</guid>
		<description>Great post...  very similar to what I do, one addition:

For anyone who is basically a vendor, I add something along these lines to make sure they don&#039;t keep calling back:

&quot;Please remove me from your call list. We don&#039;t accept telephone solicitations.  If you want our business you&#039;ll likely need to get someone I know and trust who already uses your service to make an email intro.  I really appreciate you removing us from your call list so no one calls back.  Thanks and good luck! (click)&quot;</description>
		<content:encoded><![CDATA[<p>Great post&#8230;  very similar to what I do, one addition:</p>
<p>For anyone who is basically a vendor, I add something along these lines to make sure they don&#8217;t keep calling back:</p>
<p>&#8220;Please remove me from your call list. We don&#8217;t accept telephone solicitations.  If you want our business you&#8217;ll likely need to get someone I know and trust who already uses your service to make an email intro.  I really appreciate you removing us from your call list so no one calls back.  Thanks and good luck! (click)&#8221;</p>
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		<title>By: ToastyKen</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-36621</link>
		<dc:creator>ToastyKen</dc:creator>
		<pubDate>Fri, 06 Mar 2009 21:13:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-36621</guid>
		<description>Great tips!  I don&#039;t have my own company, but I really like your idea of saying only polite things and then hanging up just for dealing with telemarketers.  I hate being rude to telemarketers because I know they&#039;re just in a low-income job that pays commission, but I also don&#039;t like arguing with them.  Your technique is perfect!</description>
		<content:encoded><![CDATA[<p>Great tips!  I don&#8217;t have my own company, but I really like your idea of saying only polite things and then hanging up just for dealing with telemarketers.  I hate being rude to telemarketers because I know they&#8217;re just in a low-income job that pays commission, but I also don&#8217;t like arguing with them.  Your technique is perfect!</p>
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		<title>By: Jon Crosby</title>
		<link>http://www.stubbleblog.com/index.php/2009/03/productivity-hack-hangup-politely/comment-page-1/#comment-36485</link>
		<dc:creator>Jon Crosby</dc:creator>
		<pubDate>Fri, 06 Mar 2009 07:19:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.stubbleblog.com/?p=256#comment-36485</guid>
		<description>Great strategies, Tony. The tip about saying &quot;pause&quot; out loud is my favorite.</description>
		<content:encoded><![CDATA[<p>Great strategies, Tony. The tip about saying &#8220;pause&#8221; out loud is my favorite.</p>
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